FLEXBOX SOUTH AFRICA

12-Month Limited Warranty

Effective date: 5 August 2026

The quality and craftsmanship of the Flexbox allow us to offer the following 12-month limited warranty.

This warranty is provided in addition to, and does not replace or limit, any rights available under the South African Consumer Protection Act or other applicable law.

1. Who Is Covered

This warranty applies to:

• The original purchaser of a new Flexbox; or
• The person who received the Flexbox new as a gift from the original purchaser.

Valid proof of purchase is required. This warranty is not transferable following the resale of the Flexbox and does not apply to products purchased second-hand, through an auction, or from an unauthorised reseller.

Unless otherwise agreed in writing, this warranty applies to normal personal and residential use within South Africa. Commercial, hospitality, studio, rental, or institutional use may require a separate written warranty.

2. 12-Month Warranty Coverage

The Flexbox unit is warranted against defects in materials and workmanship for 12 months from the original delivery date.

The warranty covers the Flexbox itself, including its:

• Main body and structure
• Upholstered top, seat, and backrest
• Structural moving parts and adjustment mechanisms
• Kickstands and hydraulic support mechanisms
• Resistance tube anchors
• Legs
• Hidden wheels

If a covered manufacturing defect is confirmed during the warranty period, Flexbox will provide the remedy described in Section 6 of this warranty.

This written 12-month warranty applies to the Flexbox unit only. Fitness equipment and accessories supplied with or stored inside the Flexbox may be subject to separate manufacturer warranties and remain protected by any rights available under South African law.

3. Handmade Variations

Each Flexbox is assembled and finished by hand. No two Flexboxes will be perfectly identical.

Minor variations may include:

• Slight differences in stitching alignment or tufting
• Small marks or scuffs inside the storage compartment
• Subtle variations in finish, texture, fit, or colour
• Minor internal handling marks, which may be more visible on darker finishes
• A small amount of removable dust from manufacturing, packing, loading, or transportation

These minor variations are part of the handmade nature of the Flexbox and are not considered manufacturing defects when they do not materially affect its overall appearance, structure, safety, function, or durability.

Every Flexbox undergoes a final quality inspection and is photographed before being packaged for dispatch. A Flexbox with significant exterior damage, torn upholstery, defective stitching, or a structural or functional issue will not be approved for delivery. If your Flexbox arrives with visible damage beyond the minor handmade variations described above, please contact us within five calendar days so we can assess whether the damage occurred during transit.

4. Placement and Environmental Conditions

The Flexbox may be used outdoors temporarily in dry conditions. However, it is not weather-resistant or waterproof and must not be left or stored outdoors.

The Flexbox must be placed on firm, stable, and level ground.

Its wheels are designed to glide over smooth, even, hard surfaces, such as hardwood or other suitable hard flooring. They are not designed to roll over carpet, turf, grass, gravel, uneven ground, or other soft or rough surfaces.

Damage caused by outdoor storage, improper placement, unsuitable environmental conditions, or attempting to roll the Flexbox over an unsuitable surface is not covered under this warranty.

This includes damage caused by:

• Rain, water, moisture, or excessive humidity
• Prolonged direct sunlight
• Saltwater, salt spray, or corrosive environments
• Extreme heat or temperature changes
• Unstable or uneven ground
• Dragging or rolling the Flexbox across carpet, turf, grass, gravel, thresholds, or rough surfaces
• Improper placement does not automatically cancel the entire warranty.

Only damage caused or contributed to by the improper placement or environmental exposure will be excluded.

5. What Is Not Covered

This warranty does not cover:

1. Normal wear and tear or gradual deterioration from regular use.
2. Minor handmade or cosmetic variations described in this warranty.
3. Accidental damage, impact damage, dents, scratches, stains, mishandling, neglect, loss, or theft.
4. Damage caused by improper use or use outside the Flexbox’s intended purpose.
5. Damage caused by outdoor storage, weather exposure, excessive moisture, heat, prolonged sunlight, or unsuitable environmental conditions.
6. Damage caused by placing the Flexbox on unstable or uneven ground.
7. Damage caused by attempting to roll or drag the Flexbox across carpet, turf, grass, gravel, thresholds, or other unsuitable surfaces.
8. Damage caused by improper use, attachment, overextension, or inadequate anchoring of resistance tubes or other fitness equipment.
9. Damage caused by failure to follow Flexbox safety, care, storage, or use instructions.
10. Damage caused by unauthorised repairs, alterations, modifications, or replacement parts.
11. Damage resulting from commercial, hospitality, studio, rental, or institutional use that was not approved in writing by Flexbox.

An exclusion applies only when the excluded action or condition caused or contributed to the reported damage.

6. Warranty Remedies

Flexbox may inspect the product or request photographs, video, or other reasonable information to determine the nature and cause of the reported issue.

During the First Six Months

During the first six months following delivery, customers retain the rights provided by the South African Consumer Protection Act.

If the Flexbox fails to meet the quality standards required by the Act, the customer may direct Flexbox to repair or replace the defective product, or request a refund, as provided by applicable law.

Flexbox will bear the reasonable collection, repair, and replacement costs associated with a confirmed qualifying defect.

If an agreed repair does not resolve the defect, or another defect is discovered within three months of the repair, the customer will be entitled to the remedies provided by applicable law.

During Months 7 Through 12

For a confirmed manufacturing defect arising after the first six months but within the 12-month warranty period, Flexbox will, at its discretion:

• Supply a replacement part or component;
• Arrange an appropriate repair; or
• Replace the Flexbox.

If a significant covered defect cannot reasonably be repaired or resolved with a replacement component, Flexbox will arrange a replacement Flexbox.

If the original model or colour is no longer available, Flexbox will discuss a reasonably comparable replacement with the customer.

Refunds after the first six months are not generally provided under this additional warranty unless required by applicable law.

7. Delivery Damage

If the Flexbox arrives damaged, incorrect, or incomplete, please contact us within five calendar days of delivery.

Please provide clear photographs or video of the issue and retain the packaging until the delivery claim has been reviewed.

Reporting delivery damage within five days helps us resolve the issue promptly. It does not remove any statutory rights relating to a qualifying hidden defect discovered later.

Delivery damage should be reported directly to Flexbox. Customers should not arrange a return or file a claim independently with the delivery provider unless instructed to do so by Flexbox.

8. Making a Warranty Claim

To make a warranty claim, contact:

Hello@oneflexbox.co.za

Please include:

• Your full name
• Your order number or proof of purchase
• A description of the issue
• The date the issue was first noticed
• Clear photographs or video showing the issue

Do not return or ship a Flexbox without prior approval and instructions from our team.

If the claim is confirmed as covered, Flexbox will cover the reasonable costs of the approved repair, replacement component, collection, or replacement delivery.

If the issue is not covered, Flexbox will explain the findings before arranging any chargeable service. No chargeable work will be completed without the customer’s approval.

9. Your Statutory Rights

This warranty is separate from the Flexbox change-of-mind returns policy.

Nothing in this warranty limits, replaces, or excludes any rights or remedies available under the South African Consumer Protection Act or other applicable law.

No representative may change the terms of this warranty unless the change is confirmed in writing by Flexbox.

Contact

Flexbox South Africa
Email: Hello@oneflexbox.co.za